Hyster enjoys a wonderful relationship with most of its customers due its focus on creating total customer satisfaction through its world class manufacturing. Our objective is to foresee the needs of each customer in addition to address them with forklifts that provide the performance, the reliability and the value that they truly demand.
Hyster completely believes in starting with the customer. The company conducts yearly focus groups and offers on-going voice of customer research that is conducted both on-line and in the field. We have more than 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest cost of ownership and total dependability all of Hyster's equipment are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are continually testing against the competition's products as well. Our final tests happen in real-world customer applications in order to make certain that our products have met our strict standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100% of the time, every time.
Total Quality All The Time
To initiate quality from the beginning, Hyster utilizes an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like for example quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold all workers accountable for constant quality, together with the 5s workplace organization in place to help us achieve it.
Hyster provides a range of excellent features as standard with all our products. By remaining dedicated to our focus on quality and safety, and by being innovative from beginning to end, we deliver several of the best material handling equipment on the market. These are only a few of the reasons the corporation has become a leader in the industry.